We offer service of the highest
quality to our customers.
This is what some of our satisfied
customers have to say...
" On Monday, June 4, 2012, I received a call from my wife telling me our sewer pump in the basement had overflowed. As you can imagine, that resulted in quite a bad problem. After the initial cleanup, I called North Ridge Restoration. Chad Jenkins came out, inspected the situation and said they would be able to handle everything. He was right. They handled the insurance company, restoration of the basement, setting up the moving company to move us out and back in which included my parents who live in an apartment in the basement. They took care of us from start to finish. Now, I have a basement that looks much better than it did before we started!! Thanks to Keith, Chad, Teresa and all the gang at North Ridge for helping us out."
Randy Duncan and Adriana Flores, June 2012
" We were more than pleased with the great job North Ridge Restoration did on our home following a flood we had on June 7, 2011. Our first encounter was with the restoration people who came the same night of the flood. They immediately began removing baseboards and checking out all of our floor molding with their gages to see where water may have gone to prevent any mold problems. They had several men working as well as a lot of equipment: de-humidifiers and fans to remove the water. We were very impressed to see how they knew what they were doing and how quickly they worked. This was not my first time to experience restoration as a result of a flood. I had a business that flooded due to a hot water heater leak. I must say that North Ridge did a much more thorough job than a previous company I worked with. As a homeowner, my wish was that our home would look the way it did before the flood.
We asked the restoration people to complete the restoration while we were on vacation. They told us they would complete everything and that it should be "turn key" when we returned. We were not sure that was possible with only a week to replace hardwoods in 3 rooms, paint the rooms, regrout the kitchen floor, remove furniture, put back furniture and more. They did as they promised and completed the work. My house looked better than before the flood, they certainly exceeded our expectations. After finishing the work, they had cleaners come in to clean our home and I have never had anyone clean as well as their team cleaned. Again, above and beyond!! Everyone involved did a great job. I will highly recommend this company to anyone needing restoration or remodeling work."
Stan & Jacki Berrong Sept 2011
"Chad and the North Ridge team were very prompt and professional. They were very careful and treated our house and us with the utmost care and respect.
It is as you know very upsetting and stressful to have a water damage loss. We immediately felt we had made the right decision to use your company and felt very comfortable and confident in the treatment we thought we would and ultimately did receive. I do not normally write companies expressing my overwhelming satisfaction and I admit I am not easily impressed. But in this case with the speed of service, attention to detail, ability to accurately tell us the what the process was going to be and why and then the immaculate clean-up was really impressive.
Keep doing what you are doing and your company will surely continue to grow and prosper. I also hope that includes a continuing and growing leadership path for Chad. He knows what he is doing and he knows how to interact with customers in stressful situations. I hope no one I know needs your services, but if they do, you can count on my recommendation to use North Ridge Restoration." Rock Nelson, July 2011
"I appreciate how easy everyone at North Ridge made this for me. As you know, I work some crazy hours. North Ridge Restoration has been terrific to work with from start to finish. You’ve certainly made a stressful event much easier, and I couldn’t be happier with how good everything looks."
Peggy Horne, June 2011
"I, as a College and Career Placement Counselor usually write letters of recommendation with great frequency. These letters generally address the ability and work ethic of students in good standing; the students with integrity, good time management skills and the ability to address details and do so in a refined manner. However, today, I find myself writing this letter of commendation addressing all of those same qualities in Chad Jenkins and the entire crew that restored the flood damages in my unit. Chad worked in concert with the Peachtree Residences Manager and made what could have been a very uncomfortable situation...very tolerable. (Although I would not want the situation repeated!) I am a very detailed individual and a perfectionist as well, and I will tell you that every detail of this job was completed to my satisfaction and in a very timely manner. I would recommend North Ridge Restoration highly and hope that you will utilize this letter of endorsement for future clients; or whenever you deem necessary. My hat is off to Chad Jenkins and his team of workers." Freida Gottsegen, Flood Damage, 2011
"You all have been great to work with. It was such a horrible thing for us to go through but your company really helped us to understand the process. Every employee starting with Bill Day has been a pleasure to work with." Connie McIntyre, Residential Fire, 2010
"North Ridge Restoration did an amazing job and provided great customer service recently when our residence caught fire. The North Ridge staff was my right arm through the ten days of recovery with their work and constant updates and daily phone communications. They stepped in and worked with our insurance carrier and the adjuster to help restore and replace our personal belongings which were damaged. The mitigation crew who cleaned and cleared our home of smoke did a wonderful job allowing Gary and I to get back in sooner than we thought possible. Everyone from your company stayed with us answering any questions from 7:45 pm Saturday night, January 16th---hours after the fire to the final day of our inspection. I am happy to say North Ridge Restoration is the group of folks I want on my team in case of an incident. Keep up the great work and I would be happy to recommend anyone to use your services... I am your biggest fan!" JoAnn Feinberg, 2010
"My name is Pam Euteneuer, and I writing you to convey my most sincere gratitude and heart-felt appreciation to you and the amazing employees, contractors, and subcontractors of your company. My home was flooded on September 21 by the "100/500" year Biblical flood which affected several areas of metro Atlanta and surrounding counties.
The rapid response and emergency remediation of my home from your employees
enabled my home to be salvaged and ultimately rebuilt on a timely basis..." Pam Euteneuer, 2010 ~ Read entire letter
"As a professional insurance agent we are constantly dealing with our clients and the challenges they face when issues such as this arise. Because of North Ridge’s expertise and ability to jump when needed, I will definitely send my clients your way when catastrophes hit. Thanks for all you do!"
Chris Sloan, Agency Principal, The Sloan Agency, Inc. 2009 ~
Read entire letter
"I wanted to again thank you for the exemplary service your company provided us during the Atlanta flooding in September. I simply can not say enough good things about your response.
From the time I originally called in until the end of the claim, you and your team have done a great job. Your crew arrived on site as promised, and with the right people and equipment to do the job correctly, and quickly. Our project manager explained the process to us, and directed the crew in quickly handling our issues. In addition to getting up all of the standing water, they removed carpet and padding, cut out damaged sheetrock, and helped us shuffle things around in our basement to facilitate the drying process. They stopped back by several days later, tested to measure progress, and left needed equipment to complete the drying out." Jim Shortal, 2009 ~ Read entire letter
"In general, we are more than satisfied with the work done by North Ridge Restoration and would be eager to recommend your services to anyone. I do not feel that there is any other company who could have treated us better, done a more beautiful job, or made us any happier than North Ridge Restoration. It has been a true pleasure to work with this company and I feel very fortunate to have been directed to you guys!" Elizabeth & Brandon O’Dell, 2009 ~
Read entire letter
"What you accomplished in a mere 4 days was truly remarkable especially with the distances involved. They were back in their house and able to celebrate their first Christmas together as a new family which meant more to them than I can tell you. During the whole process, they could not stop singing your praises for the way you all conducted yourselves. By the time Sam and Ann left the house in your hands that night, they felt comfortable that their lives were in good hands. For that alone, you should feel proud of your “people” skills." Vicki Robinson, 2009 ~
Read entire letter
"I wanted to commend your great staff that repaired my home after a hail storm damaged it. Your staff acted in a professional and caring manner which made me feel like I could trust them with the repairs in my home. I've dealt with a lot of companies in my time, and I have to say that your company, North Ridge Restoration, sticks out in front of all of them that I've encountered. When I first met your staff, I thought they owned North Ridge Restoration, that's how professionally they acted. They were so caring and sensitive to a personal situation regarding the paint inside my home. I told them how important it was to me that the color match the previous color which my deceased wife had chosen. It meant a lot to my family when your staff was able to get the match exactly. I want to commend your company, and I would recommend North Ridge Restoration any time to anyone who has sustained a loss from a storm. Thank you." Luis Cordero, Suwanee, 2009
"I
would highly recommend NRR for contracting or consulting
work on commercial property losses. I have used Mr. William
Day and his company on several $500,000.00 plus losses.
This company performs their duties with a high degree
of professionalism and integrity.
William
Cornett, Regional General Adjuster, 2008
"North
Ridge Restoration worked with me after I had a kitchen
fire at a rental house. The staff was very
responsive. From the first meeting to start the work,
they kept me informed of any required changes because
of unforeseen damage. They worked with the insurance
adjuster to gain approval for any additional damage repair.
Their process removed a great burden form me. My tenants
and I are very pleased with the end results of the restoration.
I highly recommend North Ridge Restoration. It would
be hard to find a more professional group of people to
work with you."
Joe
Walsh, 2008
"Shortly
after a storm that caused severe damage to our home,
North Ridge Restoration handled the entire process
from day 1. >From removing the trees that caused
the damage, getting us tarped-up to prevent further
damage and organizing the remainder amount of work
to be completed, the professionals at NRR made it easy
for my family to get back to our lives with little
effort."
Ray Siglin, RS Design & Printing,
Marietta, Georgia, 2008
"The
rapid response, particularly over Memorial Day weekend
was impressive. The crew began immediately with the clean
up, including the dumpster/container drop off. In a matter
of only 4 days the entire fire area was cleared, all
debris removed, damaged homes cleaned for safety and
made secure, streets and driveways pressure washed, filled
dumpsters removed, and pine straw laid."
Eddie
Wells, President &
Melissa Igoe, Vice-President
Rogers Creek Homeowner Association, 2008
~
Read entire letter
"We
express our appreciation for the work and services that
you and your associates performed over the last couple
of weeks. Not having experienced this type of event,
we have no standards for comparison. However, we are
pleased with the results and the manner in which your
group conducted themselves. Thank you."
Michael Flanter,
Jr. Springfield Corporation Atlanta
Georgia, 2008
"You
guys are awesome!! Thank your crew for working so long
and hard to get us ready for school. Our schedule is
tight and we appreciate the awareness and the extraordinary
effort that Northridge put in to have us ready!!!"
Jacque Digieso, Ph.D., Executive
Director, The Cottage School Roswell Georgia, 2008
"I
refer North Ridge Restoration to most clients
when there is a loss in their home and will continue
to do so in the future. I know the homeowner will
also happily refer them to others."
Karen Lillie, Yates Insurance Agency, 2004
"All
the people at North Ridge Restoration have been absolutely
wonderful, professional, knowledgeable, and accommodating
in all aspects of the entire job. Their work was exceptional
in all areas."
Michelle Fonzo, Smyrna GA (Residential Customer), 2005
"North
Ridge was wonderful, professional, and very fast. They
did absolutely beautiful work. Our downstairs is gorgeous
now!"
Vicki Johnson, Dawsonville GA (Residential Customer),
2006
"North
Ridge did a fantastic job and made everything so easy
for us as homeowners. They worked around our schedule
beautifully and were so accommodating throughout the
entire job. The end result was fabulous."
Audrey Tolson, Lithonia GA (Residential Customer), 2006
"North
Ridge Restoration never fails to garner praise from those
clients which are referred to their services. It is
for that reason that we recommend North Ridge first
and foremost when asked for reliable contractors who
can provide Grade- A service to our customers."
Nancy Chapman, Love, Douglas, and Pope, 2004
top ^
